Covid-19 Information

Do not attend or arrange for your dog to be brought in to us if you are self-isolating due to Covid-19 symptoms or symptoms within your household. Contact us and we will re-schedule your appointment as soon as your isolation has ended.

Please avoid coming to the salon unless you have an appointment. Appointments can be made via telephone and email.

Face masks/coverings are to be worn while in the building.

Appointments

Due to the adjustments we have needed to make while grooming during the Covid -19 pandemic appointment times may be longer and opening hours may vary. We will also not be able to groom as many dogs a day due to longer handover times. This is inevitably going to result in longer waiting times for appointments; so please bear with us.

Please understand that if any of the team need to self-isolate this will inevitably result in appointments being cancelled, we will do our best to get you re-scheduled as quickly as possible.

Drop off

Only one customer/household (other than staff) to be in reception at any one time, please wait outside if you can see someone in reception (we are staggering appointments to help prevent this).

Please observe social distancing at all times.

Collection

Only one customer/household (other than staff) to be in reception at any one time, please wait outside if you can see someone in reception.

If it safe to do so we will let your dog out to great you, this may just require the front door to be closed.

Payment can be made, and you can book your next appointment upon collection, but social distancing must be observed. To keep contact to a minimum we can take payment and book your next appointment over the phone if you would prefer.

Hygiene

All contact points such as door handles/slip leads/hook/card machine will be disinfected between every customer, so they are clean and ready to be used again.

Social distancing will be observed between the staff and between customers.
Hand sanitiser will be available in reception.

We will carry out our usual cleaning routing of disinfecting tools and equipment in between all dogs, with some additional measures in place.

The staff will be hand washing/sanitising between all customers.

Payment

We would rather not accept cash, if you do need to pay with cash please provide the correct amount so we do not need to give any change.

We will be accepting card payments. We will also, as always, be accepting contactless card and apple/android pay. The current contactless card limit is £45; however, the apple/android limit is higher, so you may wish to use this service.

The Cotswold Grooming Co
12A Worcester Road Trading Estate, Chipping Norton OX7 5XW

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